Salesforce

Maximilian is the Global Chief Commercial Officer for Deloitte’s Salesforce business, with responsibility for scaling and evolving all facets of the relationship to bring the power of Salesforce technology to our clients, our employees and to advance our shared commitment to purpose-driven leadership through our joint social ventures programming. He is also the Senior Advisory Partner for multiple global Deloitte client relationships. Maximilian has more than 25 years of experience leading global organizations and teams in consulting, private equity, corporate development, and new business development. Focused on the high-technology sector, he advises senior executives on digital strategy and transformation, corporate growth and portfolio management, as well as M&A strategy, due diligence and execution. Maximilian is a thought leader around digital transformation and is regularly publishing on various platforms. He has also been a frequent speaker at private equity, technology and innovation conferences. He is passionate about corporate purpose and supporting diversity, equity and inclusion in the workforce. In his previous roles, Maximilian served as Deloitte's Global Technology Sector Consulting Leader and Salesforce Global Lead Consulting Partner. Maximilian holds an MBA and Doctorate degrees in Strategic Management from Ludwig Maximilian University of Munich, Germany. He is based in California’s Silicon Valley.

In this role, Harry is responsible for growing and evolving the Salesforce business and market presence, including driving innovative and transformative solutions in the marketplace, broadening the alliance’s footprint across Functions, OPs, and Industries, and collaborating on social ventures.

Tony is a Deloitte Digital Partner and the leader of Deloitte’s Americas Salesforce practice based out of Toronto, Canada. He is relied on as a subject matter expert for customer facing operational and implementation best practices across many industries in the public and private sectors. He has consulted to many clients on strategy development, process improvement and technology enabled transformation. Customer centric transformation has been a focus for much of his 20 year career at Deloitte with direct experience in Digital, Sales, Service and Marketing. These transformations often combine data across channels including contact centers, social media, delivery networks, mobile solutions and the web. Uniquely in our practice, he has also lead public sector transformations applying best practices to State and Local governments as well as agencies and regulators.

Christian Eissner is Lead Partner for the Offering Digital Customer. Industry focus on the automotive and manufacturing sectors. Christian Eissner is a proven expert in the end-to-end implementation of complex, international CRM cloud projects, especially with a focus on digital transformation, customer experience, marketing, sales and customer care.

Thomas is the Lead Partner for the Customer and Marketing portfolio in the Nordic countries and the Lead Partner for Salesforce in Deloitte North- and South Europe where he is responsible for the strategy, performance, positioning and outcomes of our Deloitte + Salesforce alliance. In his previous roles, Thomas served as Deloitte's Nordic Consumer Industry Lead Partner. Thomas is a proven expert in end-to-end transformations of complex, international CRM cloud projects. Focussed on consumer products and life science he advises senior executives on business led digital transformations, IT strategy and governance, cloud- and mobile solutions and outsourcing.

Ken has been engaged in Government & Public Services, Financial Services, Real Estate, Pharmaceutical, Automotive, and Energy industries projects. He has more than 28 years IT consulting service experiences and engaged in many large-scale system development projects and has experiences in system planning including packaged software selection, requirement definition, application design and development, and served in the role of program/project management. Has also experiences in many BPR projects including operation and organization changes. He holds BA degrees in History of Fine Arts from The University of Tokyo, Japan. He is based in Tokyo.

Over 25 years of experience in the Consumer Products, F&B and Retail industries. He has led transformation initiatives for global organizations with a presence in Mexico, the United States and Latin America. With key roles in the development and delivery of new technology products and services for the F&B industry. Among his specialties is the development of strategies for transformation projects using ERP systems such as SAP and business integration and process development.

As Deloitte Consulting's Global Salesforce ASG Leader, Susan is responsible for delivering assets and app-enabled services that are an extension of the Salesforce platform across key industry sectors and functional areas. In this role, she oversees all aspects of ASG across all geographies. In addition to this role, she oversees Social Venture activity across the Salesforce Alliance. Previously, Susan held several global leadership positions including managing Global Consulting Transformation & Engagement and served as the chief of staff to both the US Consulting chairman and CEO and the Global Consulting business leader. Prior to her chief of staff roles, Susan built and led the firm’s Account Management Program. She has been with the firm for more than 26 years and joined as part of the Technology practice serving clients primarily in the Life Sciences & Health Care and Public Sector industries.