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Deloitte at the 2024 World Retail Congress
Tuesday, 16 April 2024 8:00 AM CET

In-person

16 - 18 Apr.

08:00 am CET

Deloitte at the 2024 World Retail Congress

Deloitte is excited to be the 5-star “Winning with Customers” pillar sponsor at the 2024 World Retail Congress. Throughout this year’s sponsorship, we will showcase unique insights into how organizations can adapt to shifting industry expectations and align their strategy, platform, people, and partners to data-driven experiences that  win attention and loyalty.

Exploring the path to high performance

World Retail Congress (WRC) aims to bring together retail leaders to learn, network and develop strategies for the year ahead and beyond. The 2024 congress, to be hosted in Paris, is centered around the theme “High Performance Retail” which focuses on the traits needed to be truly world-class in today’s retail landscape. 

Join us at the event to take away honest lessons from retail’s most inspiring voices and connect with global leaders defining the future of the industry.

Winning with customers

Customer-centricity is anintegral requirement of anyhigh-performing retailer today. Deloitte will aim to put customerexperience at the heart of everyinteraction, and across everychannel to win and retainmarket share.

Stay tuned! "Winning with customers" co-authored POV

In collaboration with WRC and Deloitte Private, we will deliver an original piece of research, to be launched at the Congress. The research will be positioned under WRC's "High Performance" theme and focus on winning with customers through data driven insights.

Deloitte programming at the WRC24

From Executive keynotes and industry panel discussions—all from Paris, explore some of today's key retail topics with our experts, who will provide insights around global forecasting to data-driven experiences.

 

Description:
With uncertainty from the economy to the environment dictating the macro- landscape currently, it's difficult for all retailers to understand and respond to what might be coming next. This panel pulls together experts to dive into the likely global picture in the next 12 months and how retailers should be ready to react.

When: 16 April 2024 | 01:55 - 02:25 p.m. GMT

Where: Main stage

Chairperson: Anita Mendiratta, President and Founder, Anita Mendiratta and Associates

Panelists:

  • Ira Kalish, Chief Global Economist, Deloitte Global
  • Beth Ann Kaminkow, Global CEO, VMLY&R Commerce
  • Andrea Drasites, Senior Managing Director, Blackstone

Description:
In this session, Deloitte will lead a 30-minute main stage session overview relating to high performance and winning with customers, while bringing in client perspectives to discuss how organizations can adapt to shifting consumer expectations and align their strategy, platform, people and partners to data-driven experiences that help win attention and loyalty.

When: 17 April 2024 | 09:20 - 10:00 a.m. GMT

Where: Main stage

Panelists: 

  • Nicola Johnson, US Alphabet Google Alliance Chief Commercial Officer (CCO), Deloitte Global
  • Nicola Corà, Head of Fa2a, Information Technology, BATA Group
  • Ed Green, Head of Commercial Technology, McLaren

Moderator: Evan Sheehan, Retail, Wholesale & Distribution Sector Leader, Deloitte Global

Relive WRC23 event and program videos

Explore insights and conversations from Deloitte leaders while in 2023 World Retail Congress in Barcelona.

    Meet our Leaders

    Evan Sheehan

    Deloitte - Global
    Evan Sheehan is the Retail, Wholesale & Distribution Leader for Deloitte Global. In this role, he is responsible for developing the global sector strategy and integrating businesses and go-to-market solutions across the Deloitte network. Currently the Global Lead Client Service Partner (GLCSP) for a leading retail organization in the United States, Evan has more than 20 years of experience serving a range of retail clients. Over the years he has helped clients with service delivery transformation, technology integration, portal management, and enterprise transformation. His expertise and interests also include analytics, finance transformation, infrastructure and capital projects, and mergers and acquisitions.
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    Karla Martin

    Deloitte - United States
    Karla leads Deloitte’s Fashion Apparel and Footwear practice, with more than 25 years of experience working with retail and consumer products clients. She has more than 20 years of expertise across the entire retail value chain including: product to market pipeline, merchandise planning, product and marketing innovation, omnichannel, format innovation, customer experience and loyalty, and store operations. Karla is also a passionate advocate for increasing diversity and inclusion in the C-Suite and board room.
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    Ida Palombella

    Deloitte - Global
    Ida began her career as an in-house lawyer for Valentino and has acquired an in-depth knowledge of the fashion and luxury sector, in which she has been working for over twenty years, placing herself at the top of the main legal directories as a fashion & luxury lawyer. Ida regularly collaborates with the National Chamber of Italian Fashion and is the scientific director of the course in Fashion Law of the National Chamber of Italian Fashion, Giuffré Editore and the Milan Bar Association. He is a frequent speaker in Italy and abroad on intellectual property law and legal issues related to the fashion and luxury sector. She graduated from La Sapienza University of Rome with a thesis in international law and has been a member of the Rome and Milan Bar Association since 2001.
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    Adgild Hop

    Deloitte - Global
    His expertise lies in strategy & transformation consulting for the retail sector, covering e.g. omnichannel customer propositions, customer journeys, channel transformation, advanced analytics, digital strategy, store transformation and operational strategy. Adgild has an outstanding track record of supporting retail clients through end-end retail transformation programs, from analysis & design through to delivery, and typically develops excellent working relationships at executive level with his clients. Examples of his clients include Albert Heijn, bol.com, Heineken, Delhaize, Tesco, IKEA, Waitrose, Burberry, Dunnhumby, Morrisons, Homebase, Clarks, Game Group, Volkswagen, Audi, KLM, British Airways
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    Stacey Winters

    Deloitte - Global
    Stacey Winters leads Deloitte’s Consumer practice across North and South Europe. With over 20 years of experience across all Consumer sectors, she now focuses on clients in luxury retail. Winters is also the NSE Market Activation lead for generative AI and is adept at helping clients to grow responsibly in a rapidly changing world—advising them on like digital risk and analytics, controllership, accounting and reporting and climate and sustainability.
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