Mariangela Zingaropoli

Mariangela is the Global Operations Transformation leader within Consulting. In the market, Mariangela specializes in the design and implementation of operational strategies with a particular focus on the Financial Services Industry. She is an experienced leader aiming to reshape the Retail Banking Operating Model through the introduction of new tech solutions and a flexible way of working and collaborating with other service lines (Systems Engineering, Industry Solutions, etc.) to foster innovation and deliver E2E transformation. Mariangela is also in charge of developing the Future of Operations offering in Italy. She is the deputy leader of the Operating Model Transformation – Commercial Banking Community within the Italian Operations Transformation practice.

In particular, she leads complex operational transformation programs with skills and specialism in:

• Retail Banking Operating Model Transformation
• Target Operating Model re-design
• Post-merger integration
• Future of Operations and CoE design
• Workforce transformation
• Core Banking System Transformation

Mariangela is a strong believer in performance-driven cultures and has an extreme ability to identify key points and deliver results to solve complex problems. She strongly believes in teamwork and collaboration, sharing of different opinions, backgrounds, and experiences. She has a proven track record of managing large, multi-skilled teams in complex delivery environments, with her primary clients including Nexi Group, ISP, ING, and other banking groups.