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Making it work

Global efforts to transform public employment services

Labor market disruptors are converging. Economies are rapidly digitalizing, our workforces are aging, new skills are in demand, and the support needs of jobseekers and employers are more complex than ever.

Many public sector agencies are working hard to identify what needs to change within their employment services and recalibrate accordingly. How can they better serve jobseekers, workers, and employers while expanding employment opportunities for all?

As businesses and labor markets experience unprecedented pressures, there’s no better time to reinvent public employment services (PES). Download our latest report to kick-start your transformation journey.

Driving effective responses to disruptors

 

New approaches to employment support are being launched amid technology shifts, economic disruptions, and social change. Coming alongside the need to cultivate and deliver the skill sets that are most in demand, these factors are having profound consequences on work and access to employment services.

Our report outlines the key converging pressures and trends in PES today:

Technological

  • The digital revolution is disrupting workers and industries
  • The demands for automation require continual adaptation
  • The expectations of online access to support and services are increasing

Economic

  • Labor participation rates are falling
  • In-work poverty is prevalent
  • Non-traditional work arrangements are increasing
  • Mismatch in labor market demand and supply
  • Economies are in transition

Social

  • Workforces and populations are aging
  • More people are facing multiple and/or complex barriers to employment
  • Racialized and equity-seeking communities are lagging in economic outcomes and access to support

Learn more about how these factors impact employment and public employment services in our report.

 

Your road map to employment services transformation

 

Supporting jobseekers and employers requires a new action plan for PES. To meet evolving demands, many organizations are either planning or undertaking large-scale transformations. We’ve outlined seven trends in the common practices and initiatives adopted by leading employment services organizations.

We recognize that each model is context specific. While many of these models have not been implemented long enough to assess their efficacy, these trends can inspire some choices for your own transformational journey.

Seven strategic choice sets

 

As employment programs and services are urged to evolve, PES organizations must act to stay ahead of the curve. We’ve identified seven pathways to guide your modernization efforts. These choice sets are interdependent, with impacts across all layers of the employment services delivery model and value chain:

  1. Identifying target client groups and outcomes
  2. Expanding your service portfolio
  3. Assessing your approach to service determination
  4. Improving digital strategy and navigation supports
  5. Developing a partnership strategy
  6. Sustaining organizational stewardship and autonomy
  7. Exploring employer engagement

Download the report to explore the key questions that can help steer your transformation journey.

 

Defining the future of employment services

 

The economic landscape is rapidly evolving, with demographic shifts and changing skill requirements that are increasingly challenging to navigate. As governments around the world redesign programs and services for jobseekers, workers, and employers, there are important lessons to take and operationalize.

The recalibration of how employment services are delivered is already under way—and opportunities abound for those that are ready to transform.

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